8.1 We hope that you are satisfied with all the products purchased from us, but if you are not satisfied with your products, you can return them to us according to the following terms or according to your legal rights./ Cancellation rights
8.2 You have the legal right to change your mind and cancel your contract with us within 14 days of delivery of the product without giving reasons. According to the 2013 consumer contract (information, cancellation and charging), this right is explained in more detail in Article 8. Please note that the right to change your mind also applies to any gift certificate that you purchase from us but does not apply. Any custom product you purchase from us (ie we create or clarify a personalized product based on your specifications).
8.3 The cancellation period will be the actual possession of the 14-day product from the date of your acquisition, or from a third party other than the carrier (and specified by you). If you order multiple products in one order or the products are delivered as separate parts, lots or pieces, the cancellation period will expire 14 days from the date you acquired or the third party you have assumed and specified by you. The actual product, part, lot or part that constitutes your order.
8.4 If it is our custom sofa, you can cancel the contract within 14 days, starting from your order. Please note that after 14 days, due to the custom nature of the work, you will not be able to cancel the contract. If you wish to cancel after 14 days, you will be charged the full cost of the order. This will not affect your statutory legal rights.
8.5 In order to exercise the right of cancellation, you must notify us of your decision to cancel the contract with us through a clear statement (for example, by mail or by e-mail or by telephone). The easiest way is to contact our customer service team and their contact details can be found on the homepage of the website.
8.6 In order to meet the cancellation deadline, you may send a notice of the right to cancel the cancellation before the cancellation period expires./ Effect of cancellation8.6 If you cancel the contract with us, we will refund you all the money received from you, including the delivery fee (unless we reserve the supplementary fee incurred when you choose the delivery type other than the one, otherwise we will not reimburse Rights. The cheapest standard delivery type we offer and any deductions allowed in Section8.9
8.7 We will reimburse without delay, and no later than: (a) 14 days after we receive any of the products you provide, or (b) (if earlier) 14 days after you provide evidence, the product has been returned. Or (c) if the goods are not supplied, 14 days after we are informed of your decision to cancel this contract.
8.8 Unless otherwise expressly agreed by you, we will use the same payment method as your initial transaction for reimbursement; however, you will not incur any charges for reimbursement.
8.9 We may deduct the reimbursement until we receive the product or you provide evidence of the returned product, whichever is the earliest.
8.10 If the loss is caused by your unnecessary processing, we may deduct from the reimbursement the value loss of any product provided. In addition to the products necessary to determine the nature, characteristics and functionality of the product, you are solely responsible for the reduction in the value of the product due to unfair and/or unreasonable wear and tear on the product. We can deduct from any reimbursement for any loss of value we provide (you have the right to receive it from us).Defective or incorrect description
8.11 If you return the product to us because they are defective or misrepresented, we will refund: the full price of the product; any applicable shipping charges; and any reasonable costs incurred in returning the item to us (except that you return the product to us) Any fees). As a consumer, you will always have legal rights associated with the described defective or defective product. These legal rights are not affected by the return policy in this Section 8 or any other general terms of sale as set forth in Section 2.
8.12 We will refund you the payment method you use./ How to return the product
8.13 If you change your mind after delivery and exercise your right to cancel under Section 9.2 above, you must return the product to us. In this case, this can be done in one of the following ways:(a) For most small items, you will need to arrange to return the product to our distribution center or our shipping partners in different locations. In this case, the product must be returned to us without undue delay and in any case no later than 14 days from the date you exercise the right to cancel. You will be responsible for returning the product to us.(b) For certain medium-sized items and most furniture items, we can arrange to collect products from your address. You will be responsible for the fees charged.For more information on specific return and collection costs for different projects and additional information about returns and refunds, please see our Returns and Refunds page.
8.14 If you exercise the right to return the product under Section 8.10, the product must be returned to us because the product is defective, not delivered in accordance with the instructions, or if you have made a legal right to return the product after sending the product. Depending on the project, you can do so by arranging the return of the product to us or by arranging for us to collect the product from your address, as described in Section 8.12. However, in this case, the return or collection will not bring you any losses.
8.15 Please contact Customer Service using the contact information in section 22 below to arrange for the return or collection of the product.8.16 When opening the package delivered by the product, you must be careful and repackage the product in the original (or similar) packaging before returning the product to us.