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Terms Of Sale

Last updated : January 2019 

These Terms of Sale (the "Sale Terms") set forth the terms and conditions of any of the products listed on our website https://homylink.co.uk/. (our website).

Please read these terms of sale carefully before ordering any products from our website. These terms tell you who we are, how we will provide you with the product, how you and us will terminate the contract, what to do if there is a problem and other important information. If you do not agree to these terms of sale, you may not order products through our website.

These Sales Terms section 1 describes any specific promotions we are currently operating. Any purchases related to such promotions are subject to the terms of sale specified in Part 1, so you should read this section carefully before ordering the products in the promotion. If the product you are ordering is not a promotion, you can ignore it.


Order products

1.1 You can place an order with us according to the procedures listed on our website. You acknowledge that by placing an order with us, if we accept your order, you will be obligated to pay for the product on that order. 

1.2 Our order process allows you to check and correct any errors before submitting an order to us. Please take a moment to read each stage of the order process and review the order. 

1.3 All orders must be accepted by us. We will send you a confirmation email after receiving your order, which will constitute our acceptance. The contract between you and us will only be signed when we send you this email. We will pick up the payment method of your choice after accepting your order. We will send an email after your order has been sent. 

1.4 Unfortunately, once we place an order, we cannot stop the order. If you change your mind after this, you can refuse delivery or return the product to us according to the return policy in clause 8. 

1.5 Before ordering from us, it is your responsibility to check and determine if you are capable of receiving the ordered product. This includes ensuring that the ordered products are free to enter the room of your choice, that they are suitable for that room, can be transported through the doors, stairs and doorways of your apartment or room, and that no other issues may make delivery more complicated or impossible. 

1.6 You must maintain the most up-to-date contact information we have for you so that we can contact you if necessary for your order or product delivery.

Availability

2.1 All orders for the product depend on the availability of these products and the materials from which the product is manufactured. If for any reason the product you ordered is not available or has any delay, we will notify you as soon as we receive your order. 

2.2 If we are unable to provide you with the product, for example, because the manufacturer is out of stock or the price is wrong (see sections 5.4 and 5.5 below), we will notify you by email that we will not process your order. If you have already paid for the product, we will refund you the full amount as soon as possible.

Image and size of the product

3.1 The product images on our website are for reference only. While we have tried to accurately display colors, we cannot guarantee that your computer will accurately display colors or reflect the color of the product. The products delivered to you may differ slightly from these images. 

3.2 Although we make every effort to be as accurate as possible, the measurements, including weight, size and capacity displayed on our website are only approximate.

Product price

4.1 Unless there is an obvious error, the price of any product will be quoted on our website. 

4.2 The price of any product may change from time to time, but the change will not affect any orders we accept. 

4.3 Product prices include VAT (if applicable), but do not include any delivery costs, if applicable, will be added to the product price as part of the total amount payable during the processing of the order. To see the shipping costs associated with your product, please see our delivery page. 

4.4 Due to the large number of products on our website, although we have made reasonable efforts, some of the products listed on our website may be unreasonable. We usually verify the price as part of the order processing process so that we will charge a lower amount when we send the product to you at the correct price of the product below our stated price. If the correct price of the product is higher than the price on our website, we will usually contact you to obtain instructions before sending the product, or reject your order and notify you of the rejection. 

4.5 We are under no obligation to provide you with products at an incorrect (lower) price, even if we have sent you an order acceptance, if the pricing error is clear and unambiguous and you may reasonably believe that you are the wrong price.

How to pay

5.1 We accept payment using the payment methods listed on our website. You must pay for the product and any applicable shipping charges before the product is delivered. 

5.2 By submitting an order to us through our website, you confirm that the payment details provided on the order are valid and correct.

Delivery

6.1 We provide delivery services based on the schedule of each product on our website. Please note that the delivery schedule is an estimate. You can find out more about the delivery of our products by reading the information on the Delivery page of our website. 

6.2 Please note that we only send addresses to the UK and Ireland. 

6.3 Your estimated shipping date will be listed in the shipping confirmation sent by email. This shipping date indicates when we want to send the product to our delivery partner. Please refer to the “Delivery” page on our website for more information about our scheduling and delivery process and when you should expect delivery of the product after shipment. While every effort will be made to ensure that your products are delivered and delivered within the expected time frame, unfortunately we cannot guarantee that they will not be affected by unforeseen problems affecting the product manufacturer or our delivery partners. . If we are unable to meet the anticipated shipping or delivery date, we will contact you with the revised estimated date. 

6.4 When we deliver the product to the address you provided to us, your delivery will be completed. If no one can pick up your address, we will leave a note explaining how to reschedule the delivery. If you have not accepted the delivery after three of our attempts, we may treat the contract as cancelled according to Section 9 below. 

6.5 You can check the current status of your order at any time by logging into the “My Orders” section of your account on our website. If you have problems finding order status or tracking order progress, please contact us in time!

Risk and ownership

7.1 When we receive a full payment (including shipping charges) for all payments related to the product, the ownership of the product will be transferred to you. 

7.2 From the time you (or a third party other than the carrier and directed by you) actually own the product, you are responsible for the product.

Cancellation, refund and refund policy

8.1 We hope that you are satisfied with all the products purchased from us, but if you are not satisfied with your products, you can return them to us according to the following terms or according to your legal rights./ Cancellation rights 

8.2 You have the legal right to change your mind and cancel your contract with us within 14 days of delivery of the product without giving reasons. According to the 2013 consumer contract (information, cancellation and charging), this right is explained in more detail in Article 8. Please note that the right to change your mind also applies to any gift certificate that you purchase from us but does not apply. Any custom product you purchase from us (ie we create or clarify a personalized product based on your specifications). 

8.3 The cancellation period will be the actual possession of the 14-day product from the date of your acquisition, or from a third party other than the carrier (and specified by you). If you order multiple products in one order or the products are delivered as separate parts, lots or pieces, the cancellation period will expire 14 days from the date you acquired or the third party you have assumed and specified by you. The actual product, part, lot or part that constitutes your order. 

8.4 If it is our custom sofa, you can cancel the contract within 14 days, starting from your order. Please note that after 14 days, due to the custom nature of the work, you will not be able to cancel the contract. If you wish to cancel after 14 days, you will be charged the full cost of the order. This will not affect your statutory legal rights. 

8.5 In order to exercise the right of cancellation, you must notify us of your decision to cancel the contract with us through a clear statement (for example, by mail or by e-mail or by telephone). The easiest way is to contact our customer service team and their contact details can be found on the homepage of the website. 

8.6 In order to meet the cancellation deadline, you may send a notice of the right to cancel the cancellation before the cancellation period expires./ Effect of cancellation8.6 If you cancel the contract with us, we will refund you all the money received from you, including the delivery fee (unless we reserve the supplementary fee incurred when you choose the delivery type other than the one, otherwise we will not reimburse Rights. The cheapest standard delivery type we offer and any deductions allowed in Section8.9

8.7 We will reimburse without delay, and no later than: (a) 14 days after we receive any of the products you provide, or (b) (if earlier) 14 days after you provide evidence, the product has been returned. Or (c) if the goods are not supplied, 14 days after we are informed of your decision to cancel this contract. 

8.8 Unless otherwise expressly agreed by you, we will use the same payment method as your initial transaction for reimbursement; however, you will not incur any charges for reimbursement. 

8.9 We may deduct the reimbursement until we receive the product or you provide evidence of the returned product, whichever is the earliest. 

8.10 If the loss is caused by your unnecessary processing, we may deduct from the reimbursement the value loss of any product provided. In addition to the products necessary to determine the nature, characteristics and functionality of the product, you are solely responsible for the reduction in the value of the product due to unfair and/or unreasonable wear and tear on the product. We can deduct from any reimbursement for any loss of value we provide (you have the right to receive it from us).Defective or incorrect description 

8.11 If you return the product to us because they are defective or misrepresented, we will refund: the full price of the product; any applicable shipping charges; and any reasonable costs incurred in returning the item to us (except that you return the product to us) Any fees). As a consumer, you will always have legal rights associated with the described defective or defective product. These legal rights are not affected by the return policy in this Section 8 or any other general terms of sale as set forth in Section 2. 

8.12 We will refund you the payment method you use./ How to return the product 

8.13 If you change your mind after delivery and exercise your right to cancel under Section 9.2 above, you must return the product to us. In this case, this can be done in one of the following ways:(a) For most small items, you will need to arrange to return the product to our distribution center or our shipping partners in different locations. In this case, the product must be returned to us without undue delay and in any case no later than 14 days from the date you exercise the right to cancel. You will be responsible for returning the product to us.(b) For certain medium-sized items and most furniture items, we can arrange to collect products from your address. You will be responsible for the fees charged.For more information on specific return and collection costs for different projects and additional information about returns and refunds, please see our Returns and Refunds page. 

8.14 If you exercise the right to return the product under Section 8.10, the product must be returned to us because the product is defective, not delivered in accordance with the instructions, or if you have made a legal right to return the product after sending the product. Depending on the project, you can do so by arranging the return of the product to us or by arranging for us to collect the product from your address, as described in Section 8.12. However, in this case, the return or collection will not bring you any losses. 

8.15 Please contact Customer Service using the contact information in section 22 below to arrange for the return or collection of the product.8.16 When opening the package delivered by the product, you must be careful and repackage the product in the original (or similar) packaging before returning the product to us.

Promotions

9.1 We may make promotions or provide other rewards ("promotions") from time to time to purchase specific products from us. 

9.2 The length of time for any promotion, the conditions for qualifying for such promotion, and the products that will be affected by such promotions will be listed in Part 1 of these Terms of Sale. 

9.3 If you order products related to any promotion, the specific terms and conditions of the promotion listed in section 1 above and the general terms listed in section 2 will apply. In case of any inconsistencies, the specific terms of the promotion specified in Part 1 shall prevail.

Competition

10.1 We may hold sweepstakes, contests or other prize promotions ("Contests") on our website from time to time. 

10.2 The length of the competition, the conditions for participating in the competition and the prizes for participating in the competition will be determined by us and will be provided from time to time on our competition page. 

10.3 We will provide you with any rules of the game before participating in the competition.

Update these sales terms

We may modify or update these Terms of Sale from time to time, including:  

(a) Changes in the way we do business; 

(b) Changes in legal or regulatory requirements we must comply with; 

(c) The manner in which we accept your payment A change has occurred. However, any product orders placed by you are subject to the terms and conditions on our web.

Transfer of our rights

We may transfer the rights and obligations of our contract with you to other organizations. If this happens, we will do our best to notify you in writing, but this will not affect your rights or contractual obligations. . We will use reasonable efforts to tell you this in writing.